Privacy Policy

Latest Update: January 2022

Thank you for visiting our website!

At RiiSE EV Inc. (“RiiSE EV” or “we”), we understand that you want transparency with respect to how we collect, use and disclose your personal data. This Privacy Policy contains information about this, as well as your legal rights.

This Privacy Policy describes how RiiSE EV processes personal data when you use our website https://riiseev.ca (the “Website”), including when you reserve our products, apply for employment opportunities, fill out applications or forms, or make inquiries. This Privacy Policy also covers your interactions with us on social media, our communications with you, and our marketing activities (together our “Services”). This Privacy Policy does not describe the types of cookies and tracking technologies that we use. 

If you have any questions, concerns or inquiries regarding the processing of your personal data or this Privacy Policy, do not hesitate to reach out to us. Below you will find the information needed to contact us either by email at info@riiseev.ca or by mail at:

RiiSE EV, Inc.

Attn: Head Quarters

606 – 1112 West Pender

Vancouver, BC,Canada V6E 2S1

If you are in the European Union, we are the data controller of the personal data collected through our Services.

1. What do we consider as personal data?
We consider as personal data any information which relates to an identified or identifiable natural person, such as an identification number and location data. We include in our definition of personal data the cookies and tracking technologies that we used, as described in our Cookie Policy, you may refer to this document for more specific information on practices regarding cookies. Depending on where you are located, some of the personal data that we refer to in this Privacy Policy may not be considered personal data under the laws that apply to you.
2. When does this Privacy Policy not apply?
If you click-through to links to third parties’ websites, applications, or services from our Services, this Privacy Policy does not apply to the processing of personal data by these external services. It is always a good idea to read their privacy policies to better understand what they do with your personal data. This Privacy Policy does not describe how our products will process users’ personal data for the moment. We are working on it in view of the launch, so please stay tuned…
3. What type of personal data do we collect, and why?

As part of the Services, we collect the personal data described in the table below, which also provides you with information on the purpose of our collection. To comply with European legislation, we are required to identify the legal basis for the collection of personal data in the table below. This legal basis may not be applicable in your jurisdiction.

If we process your personal data based on your consent, you can always withdraw this consent by email at info@riiseev.com or through the functionalities that we make available to you.

We collect personal information directly from you. However, we use Stripe as a third-party payment processor and as part of their financial compliance activities, they may obtain personal information about you from third parties, such as date of birth and government issued IDs.

Category of Personal Data

Examples

Purposes and Examples of Use

Legal Basis Under the GDPR

Electronic Data
  • IP address
  • Mobile identifier
  • Device type
  • Operating system
  • Internet browser type

This data is collected automatically through our Services for them to function effectively, to fix bugs or to improve the security of our Website.

Legitimate interests

Usage and Performance Data
  • Time spent on the Services
  • Pages visited
  • Links clicked
  • Language preference
  • Pages that led or referred you to the Website

We collect this information for analytics purposes, to help us know more about your use of the Website and to improve it. This information is collected through analytic cookies. Please see our Cookie Policy for more details.

Consent

Identification Data
  • First and last names
  • Email address
  • Country
  • Content of communications

Our Website contains forms to communicate with us, as well as emails and social media accounts which can be used to reach out to us. When you do so, we may ask for identification data such as your first and last names, and we will collect any other information which is included in your inquiry.

Consent

Identification Data
  • First and last names
  • Position
  • Company
  • Address
  • Country
  • City
  • Zip code
  • Email
  • Phone and mobile numbers
  • Whether you operate a dealership

If you would like to become an authorized dealership and resell our products, you may fill out our Dealer Application Form which is available online. When you do so, we will ask that you share specific information about you, such as contact information.

Consent

Identification Data
  • First and last names
  • Email address
  • Postal address
  • Interests
  • Background information such as snowmobiling experience and sporting achievements
  • Information about your social media accounts
  • Whether you reserved one of our products

If you would like to become an ambassador for our products, you can fill out our Ambassador Form through our Website. The Ambassador Form contains various questions to assess your interest and potential as an ambassador. For instance, we may need to validate if your values align with ours, and if your background is ideal to become an ambassador. If we select you, you will have to enter into an agreement with us.

Consent

Marketing Data
  • Consent
  • Email address

If you accept to receive our newsletter or marketing communications, we will ask for your opt-in consent and email address.

Please note that you can opt out from receiving our marketing communications. You can do so by clicking the “unsubscribe” link at the bottom of the emails you receive from us. You can also contact us directly to do so.

Consent

Geolocation Data
  • Geolocation based on IP addresses

Our Website contains a map which allows you to see dealerships near you. This requires sharing your location with us.

Consent

Payment Data
  • Credit card information such as CVC code, expiration date and credit card number
  • Country
  • Zip code

If you decide to pre-order our products, you will be asked to provide your credit card information. We use Stripe to process your credit card information. Apart from the last 4 digits of your credit card number, we cannot view your credit card information.

Stripe also uses personal information to conduct fraud monitoring, prevention and financial compliance activities.

Performance of the Reservation Agreement

Legitimate interests and compliance with applicable laws

Identification Data

Payment History Data
  • First and last names
  • Email address
  • Phone number
  • Country, Zip code
  • Model and number of units ordered
  • Dealer reference code, where applicable
  • Payment method, amount of deposit, date of deposit

If you would like to reserve our products, you may fill out our Pre-Order Form on our Website. If you do so, we will ask for some information about you. Once you complete the payment for the deposit, we will receive information about your payment, such as the date and amount.

Performance of contract

Employment Data
  • Identification information
  • Background information about your career and education
  • Resume and cover letter
  • Eligibility to work in Canada

From time to time, we have job openings that may be tempting to you! If you decide to apply, we will ask for identification information and background information about your career.

Consent

Social Media Data
  • Publicly available information on your social media profiles and other personal pages, such as Instagram, Facebook and YouTube, LinkedIn, or Tik Tok.

If you follow us or interact with us on social media, we may process your personal data in order to exchange with you and respond to your inquiries.

Legitimate Interests

Consent (for direct messages)
4. Where do we collect, use and disclose your personal data?
Your personal data may be stored on servers located in a country other than where you reside. We use Amazon Web Services to host personal data in the United States. We also use third party service providers in other countries, and they may process your data in those countries. Those countries may not have the same data protection laws as the country in which you initially provided that information. Before transferring personal data outside the European Economic Area, we ensure that adequate safeguards are in place, such as by entering into agreements with such third parties that incorporate standard contractual clauses.
5. How do we protect your personal data?

We use reasonable organizational, technical, and administrative measures to protect information within our organization.

We use service providers that have appropriate security safeguards in place. For instance, we use Amazon Web Services, which maintains several independent verifications of its security, privacy and compliance control including ISO/IEC 27001:2013, 27017:2015, 27018: 2019, 9001:2015. You can review Amazon Web Services’ safeguards here.

We also use Stripe to process payment data. Stripe maintains several security safeguards and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. You can read more about Stripe’s security policies here.

However, no data transmission or storage system is guaranteed to be 100% secure. You also need to do your part, such as by using secure networks, especially when making a payment.

6. How long do we keep your personal data?
We retain personal information for as long as necessary to provide you with the Services or as required by applicable laws, whichever is longer.
7. With which categories of recipients do we share personal data?

Category

Explanations

IT Service Providers

We use service providers to provide and host our Services online, as well as to enable other functionalities.

For instance, we use Amazon Web Services to host data from our Services. You can consult their privacy policy here.

We also use Ninja Form to create forms for our Website. You can consult their privacy policy here.

We use Workable to process job applications. You can consult their privacy policy here.

Email Providers

We use Mailchimp to send you communications by email. You can consult Mailchimp’s privacy policy here.

Analytics and Performance Providers

We use third-party Service providers to monitor and analyze the use of our Services. Notably, we use Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can consult their privacy policy here.

Social Media Partners

When you interact with our social media accounts, data about you may be shared with the social media providers. When you share our content through the social media handles on our Website, we are joint-controllers with these social media platforms, and they may use your personal data for other purposes, please consult their privacy policies below:

Payment Providers

We use payment providers to allow for payments through the Website. For instance, we integrate with Stripe to process payments. You can read Stripe’s privacy policy here.

Customer Relations Management Providers

We use Salesforce to manage our customers and our reservations. You can consult Salesforce’s privacy policy here.

Law Enforcement and Other Authorities

We may receive requests from law enforcement or the authorities to access personal data. Whenever permitted by law, we advise our users or clients before responding to such requests. We also validate that the request is legitimate before responding.

Business Transaction

We may disclose your personal data in connection with, or during negotiations of, any merger, sale of assets, financing, or acquisition of all or a portion of our business by another entity or investors. For instance, if we sell our assets, your personal data may be part of such assets.
8. How can users exercise their rights regarding their personal data?
Your personal data may be stored on servers located in a country other than where you reside. We use Amazon Web Services to host personal data in the United States. We also use third party service providers in other countries, and they may process your data in those countries. Those countries may not have the same data protection laws as the country in which you initially provided that information. Before transferring personal data outside the European Economic Area, we ensure that adequate safeguards are in place, such as by entering into agreements with such third parties that incorporate standard contractual clauses.
9. Will this Privacy Policy be updated?

Depending on where you are located, different rights are granted to you so that you can control how we process your personal data. These rights generally include the rights to access and rectify personal data. In the European Union, additional rights include:

  • The right to be informed about how we process your personal data;
  • The right to request the erasure of your personal data;
  • The right to revoke your consent when our processing is based on your consent;
  • The right to object to the processing of your personal data;
  • The right to restrict the processing of your personal data;
  • The right to have automated decision making reviewed in accordance with the law;
  • The right to the portability of your personal data;

 

Some of these rights may not be applicable, depending on the circumstances. If you would like to learn more about these rights, please click here for a more detailed explanation.

If you reach out to us to exercise your rights, we will respond to you within 30 days of receiving your request, or faster if required by applicable laws. In some cases, we may need additional information to validate your identity. We will only use this information for this purpose. If you do not agree with how we responded to your request, you have the right to lodge a complaint with your local authorities. To consult the list of data protection authorities by country in the European Union, please click here.

If you are located in Canada, the Officer of the Privacy Commissioner of Canada drafted this FAQ to help you access your personal information when it is held by a business. You can also contact the Office of the Privacy Commissioner of Canada’s Information Center:

Telephone

9:00 am to 4:00 pm EST

Toll-free: 1-800-282-1376

Mailing address

Office of the Privacy Commissioner

30 Victoria Street

Gatineau, Québec

K1A 1H3

If you’re not satisfied with how we process your request, you can lodge a complaint with the OPC, by filling out this form.

Terms and Conditions

Latest Update: January 2022
1. General

1.1

Hello there! We are RiiSE EV Inc. (“RiiSE EV”, “we”, “us” or “our”). We maintain the website https://riiseev.com (the “Website”). These terms and conditions are between you and us and are applicable for as long as you are using our Website, and enter into force at the earliest of the moment at which you (1) accept these Terms and Conditions; (2) use and access our Website, or the earliest moment which is recognized by the applicable laws where you are located.

1.2

Your access and use of the Website and the messages, information, data, text, graphics, images, photographs, illustrations, software or other content available through the Website (collectively, the “Content”) is subject to these terms and conditions (“Terms and Conditions”) and all applicable laws. By entering into these Terms and Conditions, you accept, without limitation or qualification, the Terms and Conditions. If you do not agree to abide by the Terms and Conditions, please immediately refrain from accessing or using the Website and its Content and delete any Content downloaded from the Website.

1.3

If you wish to access the French version of the Terms and Conditions, please click here. Si vous souhaitez accéder à la version française des Conditions générales, veuillez cliquer ici.

1.4

If you have questions about any of these Terms and Conditions, please contact us at:

RiiSE EV Inc.

606 – 1112 West Pender

Vancouver, BC,Canada V6E 2S1

info@riiseev.ca

2. Disclaimers and Limitation of Liability

(This Section 2 is not applicable to Quebec consumers)

2.1

While RiiSE EV strives to include up to date and accurate information on the Website, the Website and the Content, to the maximum extent permitted by applicable law, are provided on an “AS IS” and as available basis, and any access to, use of, modification to or reliance on the Website and the Content shall be at your sole risk. RiiSE EV and its partners, licensors, agents, content providers, service providers, employees, officers, directors or representatives (“RiiSE EV Representatives”) in no way warrant the accuracy of such information, nor do RiiSE EV or RiiSE EV Representatives assume any liability or responsibility for any errors or omissions contained on the Website, as RiiSE EV and RiiSE EV Representatives cannot and do not guarantee and do not make any, and expressly disclaim, all representations, warranties, covenants and conditions, express or implied, by operation of law or otherwise, with respect to the Website or Content, including: (i) any implied warranties and conditions of merchantability, merchantable quality, or fitness for any particular purpose, or non-infringement, or any implied representations or warranties arising out of course of performance, course of dealing or usage of trade; (ii) that the Website or Content will meet your (or your organization or company’s) requirements or will be compatible with your or your organization or company’s) computer or related equipment, photograph equipment or software; (iii) that the Website or Content is accurate, valid, reliable, authentic, current, or complete; (iv) that the Website will continue to operate, operate without interruptions or be error-free; or (v) that your browsing of materials displayed on the Website will not infringe rights of third parties not owned by RiiSE EV.

2.2

Your browsing of the Website is done at your own risk. Neither RiiSE EV nor any other party (including RiiSE EV Representatives) involved in creating, producing, or delivering the Website shall be liable for any loss or damage whatsoever (including direct, incidental, consequential, indirect, exemplary, special, or punitive damages) arising out of, or in connection to, your access to, or use of, or any inconvenience, delay of access or use to, the Website, the Content, the User Modifications, any content of any linked Website, or failure of such sites (including damages suffered as a result of omissions or inaccuracies in such Website or content, or the transmission of confidential or sensitive information to or from such sites), even if RiiSE EV or RiiSE EV Representatives have been advised of the possibility of such damages or loss or if such damage or loss was foreseeable.

3. Changes to the Website

3.1

RiiSE EV may at any time revise these Terms and Conditions in the event of changes in applicable law and regulatory requirements, to adapt to new technologies, functionalities, or otherwise based on our legitimate business needs or if there are changes to our business practices. If we make changes to these Terms and Conditions, we will provide, 30 days before we make such changes, notice setting out exclusively the new clause, or the amended clause and the clause as it read formerly and the date of the coming into force of the amendment. Such notice will be provided through the Website. If you are not happy with those changes, you will be bound by the version of these Terms and Conditions in force at the moment when you give us your consent. If any term, condition or any change to the Terms and Conditions is not acceptable to you, you must discontinue the use of the Website immediately. The Terms and Conditions apply exclusively to your use of the Website and do not alter the terms or conditions of any other agreement you may have with RiiSE EV.

3.2

RiiSE EV may, at any time without notice or liability, and for any reason whatsoever, terminate, change, suspend or discontinue any aspect of the Website. RiiSE EV reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Website at any time without notice, but confirms that it has no duty to do so. RiiSE EV and its service providers will also have the right to terminate your use of the Website as set out below under the heading “Termination of Use”.

4. Communications

4.1

Subject to any applicable law (and, in the case of personal information, the requirements of the Privacy Policy (as defined below at Section 9.1) and the terms of any other agreements entered into with RiiSE EV, any communications sent by you via the Website or via email, whether solicited by RiiSE EV or otherwise, are on a non-confidential basis, and RiiSE EV shall be free to use and disclose the content of any such communication, including any ideas, inventions, concepts or know-how disclosed therein, for any purpose including developing, manufacturing and/or marketing goods and services. You agree to not assert any ownership right of any kind in such communications (including copyright, trade-mark, patent, unfair competition, moral rights, or implied contract) and you hereby waive such moral rights in favour of RiiSE EV as well as the right to receive any financial or other consideration in connection with such communication.

4.3

While the Website and Content provide information regarding the products and services offered by RiiSE EV, no part of the Website or Content constitutes an offer for the sale of products or the provision of services. Any sale or provision of RiiSE EV products and services shall be subject to a separate contractual agreement. No contractual terms or conditions communicated by you via the Website shall form part of the contract for the purchase or provision or products and services unless expressly incorporated therein.

5. Permitted uses

5.1

You are granted a non-exclusive, non-transferable, non-sub-licensable, revocable, limited license to copy, download, display on your computer, print, and use the Content only for informational purposes and solely for: (a) your own personal use; or (b) your organization’s or company’s internal use. Except as provided herein, no other use is permitted. The foregoing shall not be interpreted such as to restrict the use of social media for sharing the Content.

5.2

All rights, titles and interests not expressly granted by the Terms and Conditions are reserved to RiiSE EV.

6. Restricted uses

6.1

You may use the Website only for fair and lawful purposes and in accordance with applicable law, without malicious intent and without causing any breach of security, including unauthorized access, breach of confidentiality, breach of integrity, or breach of availability (for example, through denial of service attacks).

6.2

You may not, without the written permission of RiiSE EV, “mirror” any Content on any other server.

7. Proprietary content and information

7.1

You agree that all Content is protected by copyright (either registered or arising at common law or under the applicable civil law) and owned or controlled by RiiSE EV or its licensors, as applicable. You shall acknowledge the source of any Content used by you in accordance with the Terms and Conditions.

7.2

Any unauthorized copying, redistribution, reproduction or modification of the Website or the Content by any person may be a violation of trade-mark and/or copyright laws and could subject such person to legal action. You agree to comply with all copyright laws worldwide in your use of the Website and the Content and to prevent any unauthorized copying of the Content.

7.3

Certain names, words, titles, phrases, logos, icons, graphics or designs in the Website, including without limitation RiiSE EV, the RiiSE EV logo, constitute trade-marks, trade names, trade dress and/or associated products and services of RiiSE EV, its partners, any licensor, content provider, service provider or contractor of RiiSE EV or any other third party (collectively the “Marks”) and may be protected in Canada or elsewhere and their display on the Website does not convey or create any licence or other rights in the Marks. Any use of any of the Marks, in whole or in part, that are accessible via the Website without prior written authorization of RiiSE EV or such third party, as applicable, is strictly prohibited. You may not register domain names that correspond to the Marks.

7.4 Notice for claims of Intellectual Property violations

We respond to notices of alleged copyright infringement under the United States Digital Millennium Copyright Act (“DMCA”). If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Website, please notify RiiSE EV’s copyright agent, as set forth in the DMCA. For your complaint to be valid under the DMCA, you must provide the following information in writing:

  • An electronic or physical signature of a person authorized to act on behalf of the copyright owner;
  • Identification of the copyrighted work that you claim has been infringed;
  • Identification of the material that is claimed to be infringing and where it is located on the Website;
  • Information reasonably sufficient to permit RiiSE EV to contact you, such as your address, telephone number, and, email address;
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
  • A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.
8. Linked website and framing

8.1

Certain links on the Website may take you to another Website, such as social medias. RiiSE EV provides these links only as a convenience. RiiSE EV is not responsible for the content of any such linked pages. RiiSE EV makes no representation or warranty regarding, and does not endorse or approve, any linked Website, the information appearing thereon or any of the products or services described. Should you leave the Website via a link contained herein, and view content that is not provided by or on behalf of RiiSE EV, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses and other destructive elements.

8.2

You are granted a limited, non-exclusive right to create a hyperlink to the Website. You agree that if you link another Website to the Website, such other Website shall not (a) create frames around any part of the Website or use other techniques that alter the visual presentation of the Website; (b) imply that RiiSE EV is endorsing you or any other person (including your organization or company), or you or such other person’s products or services; (c) without the prior written consent of RiiSE EV, imply an affiliation between you or any other person, or you or such other person’s products or services and RiiSE EV; (d) misrepresent the relationship of you or any other person with RiiSE EV or present false, misleading, derogatory, defamatory or otherwise damaging information or impressions about RiiSE EV or any of its products or services; or (e) contain materials that may be interpreted as distasteful, harmful, offensive, or inaccurate, or are otherwise in breach of the Terms and Conditions (including Section 6 (Restricted Uses)).

9. Privacy

9.1

To the maximum extent permitted by applicable law, by using the Website, you consent to RiiSE EV’s Website – Privacy Policy (the “Privacy Policy”).

10. Jurisdiction

10.1

The Website is hosted on servers residing in Canada and the Website is controlled by RiiSE EV from the Province of Quebec, Canada. By accessing the Website, you agree that this agreement is formed in the Province of Quebec, Canada, and that all matters relating here to shall be governed by the laws applicable in the Province of Quebec, without regard to the conflicts of laws principals thereof.

(This Section 10.2 is not applicable to Canadian consumers)

10.2

To the maximum extent permitted under applicable law, you and RiiSE EV agree to waive any right to a jury trial, or the right to have any dispute arising from these Terms and Conditions or from your use of the Website resolved in any court, and instead accept the use of binding arbitration. Any dispute, controversy or claim arising out of or relating to these Terms and Conditions, including any question regarding their existence, interpretation, validity, breach or termination or the business relationship created by it, shall be referred to and finally resolved by arbitration under the Canadian Arbitration Association Arbitration Rules. The place of the arbitration shall be Montreal, Quebec, Canada. You and RiiSE EV empower the arbitrator with the exclusive authority to resolve any dispute relating to the interpretation, applicability or enforceability of these terms or formation of this contract, including the arbitrability of any dispute and any claim that all or any part of these terms are void or voidable.

11. Termination of use

11.1

If you breach any provision of the Terms and Conditions, then you may no longer use the Website or the applicable Content that is made available through the Website. RiiSE EV, in its discretion, shall determine whether the Terms and Conditions have been violated.

 

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For Inquiries
  • INFO@RiiSEEV.COM
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  • SALES@RiiSEEV.COM
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